Privacy Policy for Umbra Motors
At Umbra Motors, located at 92 Fenton Street, Melbourne, Victoria, 3032, Australia, we are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose, and protect your data when you interact with our online platform, engage with our services, or contact us.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes your name, email address, phone number, and physical address when you make an inquiry, book a service, or sign up for updates.
- Vehicle Information: Details about your vehicle (make, model, year, VIN) are collected when you request services like engine remapping, exhaust system upgrades, suspension tuning, or performance parts installation. This allows us to provide accurate quotes and tailor our modifications.
- Payment Information: While we do not directly process detailed payment card information on our site, any payment information necessary for transactions will be handled by secure third-party payment processors. We only receive confirmation of payment.
- Technical Data: When you visit our online platform, we automatically collect information about your device and browsing activity, including your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This data is collected through cookies and similar technologies.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our online platform.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to deliver our automotive performance services effectively.
- To Provide Services: To process your inquiries, provide quotes, schedule appointments, perform engine remapping, exhaust system upgrades, suspension tuning, custom fabrication, and performance parts installation as requested.
- Communication: To communicate with you about your service requests, appointments, and provide updates related to our services or your vehicle.
- Improve our Online Platform: To understand how our online platform is used, identify areas for improvement, and enhance user experience.
- Marketing and Promotional Purposes: With your consent, we may send you information about new services, special offers, or updates relevant to performance tuning. You can opt-out of marketing communications at any time.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Umbra Motors, our customers, or others.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as online booking platforms, payment processors, or IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encryption, and restricted access to data. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:
- Umbra Motors
- 92 Fenton Street,
- Melbourne, Victoria, 3032
- Australia